Solution Manager DACH m/f/d

Your mission

The Solution Manager m/f/d is a position that builds and maintains a close relationship with installers and distribution partners, overseeing the process of customer retention within a business. The Solution Manager is responsible for interacting with new, existing, and potential customers on a regular basis, focusing on building loyalty to ensure long-term client retention by presenting product and technical information, implementing customer service policies and procedures to enhance customer satisfaction. 
This position offers deep technical involvement and the joy of being close to the market and customers. The person will play a key role in driving GoodWe’s sales growth and maintaining customer loyalty.

Your main responsibilities

• Support and manage GoodWe’s pre-sales activities in DACH region. 
• Support GoodWe After-sales team with training and activities in DACH. 
• Carry out On-site Installation and Commissioning support with installers .
• Carry out relationship management with B2B customers, such as installers and distribution partners (meetings, trainings, brand awareness, exhibitions). 
• Promote GoodWe’s products and increase demand from installers to our distributors. 
• Create technical documentation and technical marketing materials. 
• Build comprehensive knowledge of market requirements for PV and storage systems, including product specifications, system design requirements, certification requirements, etc. 
• Transfer market requirements to product management and R&D to ensure GoodWe remains ahead of the competition. 
• Ensure feasibility of product solutions before market release, including coordinating and assisting with Beta testing and pilot projects. 
• Close co-operation with the local GW team by organising and setting up meetings, weekly visit & calls with distributors, resellers & EPCs in alignment with the territory manager. 

Your Profile

• 3+ years’ experience in customer success preferably in an energy, construction, or technical field. 
• Bachelor’s degree in mechanical engineering, Energy Technology, or related field (master’s preferred). 
• Strong technical background with hands-on experience, such as a professional electrician or an electrical engineering role (preferred). 
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus. 
• Knowledge of best practices in customer service and retention. 
• Excellent communication skills. 
• Fluency in German and English, additional languages could be a plus. 
• Analytical mindset. 
• Ability to travel (60 % of the time).

What we offer

• Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision-making.
• Have fun and do something meaningful that will make a difference!

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